Canopy Advisory

Operational Systems

Your business should run without you in every conversation.

Fixed price operational systems for small businesses. Scoped in one call. Delivered to an agreed timeline with no surprises.

See What We Build

The Service

What We Build For You

Three fixed price services, each scoped to your sector and your operation in a single 20 minute call. Whether you run a wellness studio, a growing agency, a cleaning company, or a retail business, the scope is built around you. If you have been meaning to tackle this yourself, we do it faster and to a higher standard.

Tier 1

Foundation Pack

£350 to £500

Five core operating procedures, scoped to the functions causing the most daily friction. For businesses with 3 to 10 staff who have nothing structured in place.

+ How your business opens, closes, and runs day to day
+ How new team members are brought up to speed without the owner in the room
+ How complaints are received, handled, and resolved consistently
+ How stock, supplies, or scheduling are managed across your team
+ One compliance procedure built for your sector

Delivered within two weeks of your site visit

Recommended for Growing Businesses

Tier 2

Operations Manual

£750 to £1,200

Complete operational system for one business function or your full operation. For businesses preparing to hire, scale, or step back from daily operations.

+ Every repeatable process mapped and built into your system
+ Roles and responsibilities
+ Escalation paths
+ Sector compliance requirements
+ New hire reference guides

Delivered within three weeks of your site visit

Tier 3

Compliance Readiness

£1,000 to £2,500

For businesses with a specific compliance requirement driving urgency. Food safety management systems, GDPR compliance frameworks, health and safety, and ISO 9001 readiness support.

+ Gap analysis against requirement
+ Complete compliance framework
+ Handover and maintenance brief
+ ISO 9001 audit preparation
+ EHO and CQC readiness support

Timeline scoped to requirement. Enquire to discuss.

Covers operational procedures and compliance frameworks. Clinical protocols, prescribing guidelines, and CQC clinical governance are outside scope.

Ongoing Support

Monthly Retainer

Up to two system updates or additions per month, new hire induction support, and a quarterly operational review. Offered to every client after delivery. Some say yes. The ones who do become the recurring foundation.

£200 to £350 / month

Not Sure Where to Start

Process Audit

A standalone review of your current operations delivered as a written gap report with prioritised recommendations. Fully remote. No site visit required. A clear picture of what needs addressing and in what order.

£150

Enquire

The Process

From first call to final delivery

Scoping Call

Twenty minutes. Free. You describe the business and what is causing friction. I tell you honestly whether a structured system is the right solution for you right now.

Engagement Proposal

A written proposal arrives within 24 hours. Fixed scope. Fixed price. Payment terms stated clearly. No surprises after you sign.

Site Visit

One to three hours at your premises. I observe, question, and record. You do not need to prepare anything in advance. The site visit is where your operating systems are built from.

Delivery

A complete, professional set of operating procedures in your inbox. Ready for any staff member to pick up and use from day one.

The Founder

Who Is Behind It

Canopy Advisory

To the business owner who built this themselves,

Most small businesses are built on knowledge that has never been formalised. The person at the centre knows how everything works, why operational procedures are followed, and what to do when something goes wrong. The business runs because that knowledge is always within reach.

The question is what happens when it needs to be somewhere else. A new hire who cannot reach the required standard without the owner shadowing them for weeks. Consistency that depends on circumstance rather than system. An owner who cannot step back because the operation only holds together while they are in the room.

What we build makes that problem solvable. Specific, usable, professional operating systems that any staff member can follow from day one. Built on methodology that works, by someone who has spent over two decades making operations run consistently inside complex organisations.

Large organisations solve this systematically. Small businesses rarely have the time, the resource, or the access to the right expertise to do the same. Canopy Advisory exists to change that.

Gill Ndlovu

Founder, Canopy Advisory

The Credentials

What over two decades looks like in practice

These are not simply qualifications on a wall. They are the formal recognition of methodology that has been applied, tested, and refined inside real organisations over a sustained period of time.

Your operating systems will be accurate

Lean Six Sigma methodology maps how a business actually runs, not how it is assumed to run. The gap between those two things is where poorly built systems fail. Every procedure produced is built on this framework.

Lean Six Sigma Green Belt

The price agreed is the price paid

Every engagement is scoped and managed as a defined project. Scope is fixed before work begins. There are no variations after you sign. The work arrives when agreed.

Prince2 Agile

Your operating systems will hold when things change

A business grows. The team changes. The owner steps back. Systems that do not account for this become a liability. Systems thinking is built into how every procedure is structured from the start.

MSc Sustainability, Distinction

Compliance requirements are understood directly

Working through ISO 9001 Internal Auditor qualification means direct, current knowledge of what quality management systems require. Not a general interpretation of what a standard might mean.

ISO 9001 Internal Auditor, In Progress

Canopy Advisory

Get Started

Ready to get your operations sorted?

Book a free 20 minute scoping call. No commitment. I will tell you honestly whether building structured operating systems is the right move for your business right now.

Book a Scoping Call